CAN I BRING MY DOG ON BOARD?
Pets are not allowed on board our cruises.
WHAT IF WE ARE GOING TO MISS OUR CRUISE?
Refunds and exchanges will NOT be granted after the time of your scheduled cruise even in the case of a missed departure. If you foresee that you may not make a cruise you have already purchased tickets for, call our ticket office immediately at (800)469-4696 and staff will help you with an exchange dependent on availability.
IS THE SETAING ON THE BOAT ASSIGNED?
No. Choice of seating is decided on a first-come, first-served basis. Purchasing a ticket for a specific date and time guarantees you a seat on the cruise at that date and time, but it does not determine where your seat on the boat will be. Those lined up first for boarding will get the first choice. On holiday weekends and during the months of July and August, we strongly recommend arriving 30 to 45 minutes prior to your cruise departure time.
WHEN MIGHT THE CRUISE BE CANCELLED?
Cruises are typically only cancelled for severe weather that might result in danger to the passengers. Such weather may include strong winds and high waves, fog, or severe thunderstorms. Otherwise, our cruises rung rain or shine, warm or cold. We do our best to keep passengers with already purchased tickets informed via email or phone if we foresee cruise cancellations, however weather and lake conditions can change quickly and forewarning in not always possible. Alpena Shipwreck Tours reserves the right to cancel a cruise for any reason.
CAN YOU STILL SEE THE SHIPWRECKS IF IT IS RAINY, FOGGY OR OVERCAST?
Yes! Sometimes the viewing is at its best during cloudy days.
WHEN ARE TOUR AVAILABLE?
Our available schedule can be found on alpenshipwrecktours.com. Between Memorial Day and Labor Day, we operate at 9am, 12pm, and 3pm daily. Please note: If you are purchasing tickets online and are not able to select a specific date/time, that cruise is not available.
HOW DO I PURCHASE TICKETS?
Tickets can be purchased online at alpenashipwrecktours.com, over the phone at (800)469-4696. Please note: pre-purchasing tickets is highly recommended. Cruises frequently sell out and in the event of cancellation, we have your email address and phone number to contact you as soon as possible.
ARE STROLLERS ALLOWED ON BOARD?
No assembled strollers are permitted aboard the boats. Only small umbrella strollers that can easily be folded up and stored are allowed.
IS SMOKING ALLOWED ON BOARD?
No, smoking is prohibited.
ARE ALCOHOLIC BEVERAGES ALLOWED?
Bringing alcoholic beverages on board is not permitted. Alcoholic beverages are available for purchase on board during evening cruises.
ARE FOOD AND BEVERAGES ALLOWED ON BOARD?
We offer a variety of sodas, bottled water, and assorted snacks for sale on board the boat. You are welcome to bring your own snacks and beverages; however, we do not allow large coolers or alcoholic beverages on board.
WHAT SHOULD I WEAR? WHAT SHOULD I BRING?
Wear comfortable clothes and shoes. A light jacket and sunscreen is always recommended. Don’t forget your camera-it is possible to get photos of the shipwrecks through the glass bottom!
WHAT IF IT RAINS?
We operate rain or shine. The boat has an enclosed cabin.
IS THE TOUR NARRATED?
Yes. Our deckhands will provide you with an informative and interesting narration throughout your tour of Shipwreck Alley.
ARE THERE ANY SPECIALTY CRUISES?
Yes! There are several specialty cruises.
· Join us for an evening Sunset Cruise to Thunder Bay Island in July and August.
· Celebrate the Fourth of July with an evening Fireworks Cruise (Alpena’s fireworks will be on July 3rd)
· Dream up your own specialty cruise and charter the boat!
HOW LONG DOES THE CRUISE LAST?
The regular cruises are approximately two hours long.
ARE THERE RESTROOMS?
Yes. There are porta-johns available for use pre-boarding and the boat is equipped with restrooms.
IS THE BOAT HANDICAP ACCESSIBLE?
The Alpena Shipwreck Tour team works closely with customers to assist with any particular needs or special requirements. Our boats are ONLY equipped to accommodate up to 28” wide, non-motorized wheelchairs.
Please note that there are stairs to the upper deck; therefore, handclapped guest access is somewhat limited to the outdoor seating on the upper deck. The glass viewing wells are located in the lower deck, which is accessible by wheelchair. Limited seating is also available on the lower, outer deck, which is also accessible by wheelchair. Advance boarding and departures are available upon request. For inquiries and plans to best serve special needs, please email us at info@alpenashipwrecktours.com, or call (800)469-4696 72 hours in advance and we will do our best to accommodate you.
CANCELLEATION POLICY
Alpena Shipwreck Tours/Alpena Kayak Tours reserves the right to cancel a scheduled cruise for any reason up until the time of departure. Cancellations are unlikely EXCEPT in the event of inclement weather. Typical weather conditions that warrant cancellations are high winds causing high waves, dense fog, or severe lightning. Weather conditions on Lake Huron do change quickly and while we are pleased to make as many tours as possible, safety is our greatest concern. Please be advised of this, especially if you are traveling from a long distance or have an extremely inflexible schedule. We cancel if a small craft advisory is issued from the National Weather Service and also use our own discretion. You may call our ticket office with concerns about a cancellation the day of the cruise.
REFUND POLICY
A purchased tour ticket will be eligible for a refund or an exchange up to 24 hours before the scheduled tour time. If Alpena Shipwreck Tours/Alpena Kayak Tours cancels a trip, you will be offered an alternative tour, or a full refund. NO EXCEPTIONS. To exchange or refund your ticket for another time, please call us immediately at (989)340-0067.
No tour will be refunded once they have started. No call, no show, no refunds.